Worked a 3 month contract to provide business solutions analysis and consulting for WDS a Xerox Company. Including analysis of online self-service and support content. Identification of trends in web traffic and customer behavior to recommend improvements to increase content consumption. Prepare presentations to provide proposals to client for improvements in device support usability and online Self Service. Identify new opportunities to amplify the voice of content with social marketing tools and methodologies. www.sprint.com/support
As the Business Operations consultant to the Chief Operating Officer in the United States, my responsibilities included identifying and implementing all operating needs. Including but not limited to HR, Payroll, AP, AR, Benefits, Taxes & Licensing, IT Services, Leasing, Office setup, creating new policies and procedures, as well as directing the daily operations of Farmers of North America US. www.fnausa.com
Plan, research, communicate and administer effective medical, 401k, and other benefit programs to attract top candidates and ensure employee retention/satisfaction.
Ensure accurate and timely preparation and filing of required regulatory reports and tax filings.
Oversees day to day operations of company’s IT services and websites.
Create forecasting for new member sales and manage budgets for IT, HR, Finance, Expenses the US division.
Develop and manage supplier/vendor relationships, identify specific office needs and negotiate best solutions and pricing.
Create and manage internal communications, policies and procedures to ensure work place stability and effectiveness.
Research, plan and implement internal communications platform
Provide guidance to Executives on culture and employee communications
Reach out to Canadian counterparts to build a unified communication plan and develop policies and procedures
Adapt and expand the ever changing roles of a startup environment.