Responsible for strategy, promotion & engagement for Sprint postpaid and prepaid online Communities. I was recruited back to Sprint to launch two new online communities for Sprint's prepaid brands Boost Mobile & Virgin Mobile US. After the successful launch of these communities on Lithium Technologies Responsive platform, I took over the relaunch and reform of the 3.5M member Sprint Community. I am now responsible for the Social Care Engagement Strategy. See more
Throughout my career I have always been drawn to new ideas, technology and helping others to understand, adapt and benefit from what they may not fully comprehend. This has lead me to opportunities to work with startup companies, personal contacts, professional references and many opportunities to volunteer to teach others the knowledge I have gained. Relationships and networking are a key part of my personal and professional life. I am seeking long term employment with a company that has vision and is looking to make a difference in the lives of their customers. Below is a shortlist of skills that I can bring to your company as well as a high level synopsis of my Career.
Experience Summary Leadership, Strategy, Social, Technology
Known as a strong leader and customer advocate, one who embraces diversity and creative thinking to design solutions that bring people and technologies together. I have a knack for understanding client needs and bridging the gap between technology and marketing. I am a natural leader, both as an individual contributor or when leading teams. I pride myself in bringing together strong teams of talented individuals, to drive creative marketing & communication ideas and the technology required to implement these solutions and product platforms.
Experienced in the installation and maintenance of computer hardware & software
standard computer related hardware and software
Managed 24 x 7 operations team of high-performing individuals. Produced process and strategy to ensure website uptime of 99.9%. Managed individual career goals, workloads, and budget demands. Created innovative approaches to technical application challenges, resulting in improved user experience and satisfaction. Designed new B2B online custom shopping experience to increase digital sales by 47%. See more
Online Solutions for Businesses – Strategy, Analysis, Analytics, Brand & Marketing. Personal Branding Solutions for Individuals – Websites, Online Profiles, Facebook Pages, Groups, Events. Solutions for Non-Profit Organizations Learn how to easily manage your online assets and automate processes. Basic Computer Training – Windows, MS Office, Twitter, Facebook, Pinterest, LinkedIn. Business Development – Consulting services for new ventures and risk assessment. See more
An Award-Winning Digital Solutions Expert recognized for driving adoption and efficiencies by implementing innovative and original ideas. Demonstrating success by creating personal websites to leading $30M web implementations working directly with C level executives. Founding member of first Sprint online community, boasting 1.8M visits per month. Accomplishments include spearheading an online customer care community, educating specialized customer care agents via online support, resulting in $16M of savings in 2008 and relaunched the site again 2017 with a 210% increase. 2018 Lithy Award winning Community & Social Strategy Expert. Read recommendations.
Developed digital strategies in support of marketing, sales and support teams. Directed marketing communications and development of online marketing materials and promotional campaigns that demonstrated innovative technology,functionality, and effective sales and communication methodologies for B2B, resulting in exponential improvements in Key Performance Indicators (KPI),Return On Investment (ROI) and overall share of voice in market. See more
Directed business development of website platform. Founding creator of first-branded telecommunications community. Manager, thought leader and advisor to highly functioning team, recognized as “go to” team. Directed daily operations of Sprint Community to provide customer retention and increase in product satisfaction. See more
Online Community Development
Strategic & Tactical Planning Talent Management Customer Focus Innovative Communications Agency Management Budget Accountability